Reliv Perfumes — Returns Policy
Reliv Perfumes — Effective October 20, 2026
All sales are final
Perfume goes on the body, and once a bottle leaves us we cannot verify that it is unused, uncontaminated, or correctly stored. For that reason we do not accept returns or exchanges, and we do not refund, except where an order arrives damaged, incorrect, or defective.
We know that is stricter than many online stores. It is the standard across fine Perfume. Our bottles are not sold with a tamper seal, so once a bottle has left us we have no way to confirm its condition, which is why this applies to every bottle, opened or not.
What we cannot accept
A change of mind, an unwanted gift, or a duplicate order
A scent you do not like, or that lasts or develops differently than you hoped
Any bottle, whether or not it appears unopened or unused, because our products are not sold with a tamper seal and their condition cannot be verified once they leave us
Any bottle that has been sprayed, applied, or decanted, in any amount
A skin reaction or sensitivity — please patch test first, and see below
Samples, decants, discovery sets, travel sizes, gift cards, final-sale or clearance items, and personalized or engraved products
Delays, misdelivery, or theft attributable to the carrier, including parcels stolen after the carrier recorded delivery
What we do cover
If your order arrives damaged, leaking, or is not the item you ordered, we will replace it or refund it, at our choice.
If a bottle has a verified manufacturing defect in the atomizer, pump, or cap, we will replace the affected unit.
To claim, within 5 days of the delivery date shown by the carrier:
Email support@relivperfumes.com with your order number and a description of the problem.
Attach clear photographs of the product, the damage, the shipping label, and all packaging as you received it.
Keep the product and packaging until the claim is resolved, and return it if we ask, using a prepaid label we provide.
Claims after 5 days, or without photographs, cannot be honored. Please do not throw away the box. If your order arrived in more than one parcel, the 5 days run from the delivery of the last parcel.
We will respond within 2 to 5 business days. Approved refunds go back to your original payment method within 5 to 15 business days of approval; your bank may take a little longer to post it. We choose between replacement and refund, and we are not obliged to give both. Original and return shipping charges are not refundable unless the problem was our fault.
If you have a reaction
Patch test on your inner forearm and wait 24 hours before first use. If you react, stop using the product and see a doctor.
Please tell us at support@relivperfumes.com so that we can record it, as cosmetics law requires us to. A reaction is not grounds for a refund, because individual sensitivities cannot be predicted and our ingredient listing is shown on the product page and the packaging before you buy. Our fragrance components are proprietary, so we cannot confirm whether a product contains a particular substance you may be sensitive to. If you have known fragrance allergies or sensitive skin, please talk to a doctor before use.
California Civil Code § 1723 statement
This is our complete refund policy, displayed before purchase as California law requires.
Refund method: refund to the original payment method, or replacement, at our election
Time limit: claims must be made within 5 days of delivery
Merchandise covered: only products that arrive damaged, leaking, or incorrect, or that have a verified manufacturing defect
Merchandise excluded: all perfume products, whether opened or unopened, which are non-returnable and marked ALL SALES FINAL, as goods that cannot be verified as unused and cannot be resold for health and hygiene reasons
Conditions: proof of purchase, photographic documentation, and retention of original packaging
Nothing here limits rights you have that cannot lawfully be excluded, including your rights under the California Consumers Legal Remedies Act, which cannot be waived.
Order cancellations
Orders cannot be cancelled or changed once they have been placed, so please check your order and shipping address carefully before you submit it. This does not affect your right to cancel for a full refund if we cannot dispatch your order within our estimated processing time of 5 to 10 business days and you choose not to accept a revised dispatch date, or our right to cancel an order as described in our Terms & Conditions.