Reliv Perfumes, LLC — Terms & Conditions
Effective October 20, 2026
1. Agreement to Terms
These Terms and Conditions ("Terms") are a binding contract between you and Reliv Perfumes, LLC, a California limited liability company doing business as Reliv Perfumes ("Reliv Perfumes," "we," "us," or "our"), governing your access to and use of relivperfumes.com and any related pages, content, and services (collectively, the "Site"), and your purchase of any product from us (each, a "Product").
By accessing the Site, creating an account, or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy and Returns Policy, each of which is incorporated by reference. If you do not agree, do not use the Site or purchase Products.
2. Eligibility and Age
You must be at least 18 years old and capable of forming a binding contract to purchase from us. By placing an order you represent and warrant that you are 18 or older, that the payment method you use is lawfully yours, and that the information you provide is accurate and complete.
We do not knowingly sell to or collect information from children under 13. Purchases made by a minor without the consent of a parent or legal guardian are void, and we may cancel any such order without liability.
3. Accounts
You are responsible for maintaining the confidentiality of your account credentials and for all activity occurring under your account, whether or not authorized by you. Notify us immediately at support@relivperfumes.com of any unauthorized use. We are not liable for any loss arising from your failure to safeguard your credentials.
We may suspend, restrict, or terminate any account at our sole discretion, with or without notice, including where we reasonably suspect fraud, chargeback abuse, unauthorized resale, or breach of these Terms.
4. Changes to These Terms
We may revise these Terms at any time by posting an updated version to the Site with a new effective date. Changes apply prospectively to orders placed after the effective date. The version in effect at the time you place an order governs that order. Your continued use of the Site after changes are posted constitutes acceptance of the revised Terms.
We recommend you save or print a copy of these Terms at the time of each purchase.
5. Products and Descriptions
We make every effort to describe our Products accurately. However, perfume is a sensory product and we do not warrant that descriptions, notes, images, or colors are complete, current, or error-free.
You acknowledge specifically that:
Scent is subjective. How a perfume performs varies with skin chemistry, body temperature, climate, and application. Differences in your perception of a scent are not a defect.
Natural and botanical materials vary. Minor batch-to-batch variation in color, opacity, viscosity, or scent intensity is inherent to fine fragrance and is not a defect.
Screen rendering varies. Product photography, bottle color, and packaging may appear different on your device than in person.
Fill levels are measured by volume, not by the visible liquid line, which varies with bottle shape and headspace.
Samples and decants are provided for evaluation and may differ slightly in presentation from full-size Products.
6. Pricing and Availability
All prices are in US dollars and exclude shipping and applicable taxes, which are calculated at checkout. Prices are subject to change without notice.
We reserve the right to limit quantities, to discontinue any Product, and to restrict sales to any person, household, or geographic region. All Products are offered subject to availability.
Despite our efforts, a Product may be listed at an incorrect price or with incorrect information due to typographical, pricing, or system error. We reserve the right to refuse or cancel any order placed at an incorrect price, whether or not the order has been confirmed and your payment method charged. If we cancel on this basis, we will notify you and issue a full refund of any amount charged. We are not obligated to honor an erroneous price.
Promotional codes are single-use per customer unless stated otherwise, have no cash value, cannot be combined unless expressly permitted, and may be withdrawn at any time. We may void discounts obtained through error, misuse, or manipulation.
7. Orders and Acceptance
Your order is an offer to buy. It is not accepted until we send you a shipping confirmation. An order confirmation or payment authorization is an acknowledgement of receipt, not acceptance, and does not form a contract of sale.
We reserve the right to refuse, limit, or cancel any order, in whole or in part, at any time before shipment and for any lawful reason, including suspected fraud, mismatched billing and shipping information, failed address or payment verification, quantities suggesting resale, prior chargebacks or policy abuse, or an error in pricing or stock. Where we cancel, our sole liability is a refund of amounts paid for the cancelled items.
No cancellations or changes after you order. Once you have placed an order, you may not cancel or change it, so please review your order and shipping address carefully before you submit it. This does not affect your right to cancel for a full refund if we cannot dispatch your order within our estimated processing time of 5 to 10 business days and you choose not to accept a revised dispatch date, or any right you have that cannot lawfully be excluded.
8. Payment and Taxes
Payment is due in full at the time of order. By submitting payment information you represent that you are authorized to use the payment method and authorize us and our payment processors to charge the full order amount, including shipping and tax.
We use third-party payment processors and do not store full card numbers on our systems. Your use of a payment method is also subject to that provider's terms.
You are responsible for all applicable sales, use, and excise taxes, which are calculated at checkout based on your shipping address and remitted as required by law.
Chargebacks. If you have a problem with an order, contact us first at support@relivperfumes.com. Initiating a chargeback without first seeking resolution from us is a breach of these Terms. We reserve the right to contest any chargeback with documentation of delivery and of your acceptance of these Terms, to recover our costs and fees incurred, and to suspend or terminate your account and refuse future orders.
9. Shipping and Delivery
We ship within the United States only. We do not ship to international addresses, freight forwarders, or, where carrier rules prohibit it, to PO boxes, APO/FPO addresses, or certain US territories.
Perfumes are classified as limited-quantity hazardous materials because of their alcohol content, and must travel by ground. We cannot offer air, express, or overnight shipping on any Product containing alcohol, and transit times may be longer than for ordinary parcels.
Delivery estimates are estimates only and are not guaranteed. We are not liable for delays caused by carriers, weather, customs or regulatory holds, address errors, or any cause beyond our reasonable control.
Address accuracy is your responsibility. We ship to the address you provide. We are not responsible for orders delivered to an incorrect or outdated address, and cannot reroute a shipment once dispatched. Orders returned to us as undeliverable may be refunded less original shipping and a reasonable restocking fee, or reshipped at your cost.
10. Title, Risk of Loss, and Lost or Stolen Packages
Title and risk of loss pass to you upon our delivery of the Product to the carrier. From that point the shipment is yours.
We are not responsible for packages marked delivered by the carrier but reported missing, or for packages stolen after delivery. If a carrier confirms delivery, that confirmation is conclusive as between you and us.
We strongly recommend selecting shipping insurance or signature confirmation at checkout where offered. Where you decline an offered insurance or signature option, we have no liability for loss in transit.
11. Returns, Refunds, and Damaged Goods
ALL SALES ARE FINAL. Because perfume is applied to the body and cannot be verified as unused, uncontaminated, or correctly stored once it leaves our control, we do not accept returns or exchanges, and we do not issue refunds, for any reason other than those stated in this Section 11.
We do not accept returns or offer refunds for:
A change of mind, a gift that was not wanted, or a duplicate purchase
Dislike of a scent, or a scent that performs or lasts differently than you expected
Any Product, whether or not it appears unopened or unused, because our Products are not sold with a tamper seal and their condition cannot be verified once they leave our control
Any Product that has been sprayed, applied, decanted, or used in any amount
A skin reaction or sensitivity (see Section 12)
Sample vials, decants, discovery sets, travel sizes, gift cards, final-sale or clearance items, or personalized and engraved Products
Delays, misdelivery, or theft attributable to the carrier (see Section 10)
Damaged or incorrect items. If your Product arrives damaged, leaking, or is not the item you ordered, we will replace it or refund it at our discretion, provided that you:
Email support@relivperfumes.com within 5 days of the delivery date shown by the carrier;
Include your order number, a description of the issue, and clear photographs of the Product, the damage, the shipping label, and all packaging as received; and
Retain the Product and all packaging until your claim is resolved, and return it if we request, using a prepaid label we provide.
Claims submitted after the 5 day window, or without the documentation above, will not be honored. Do not discard packaging before your claim is resolved. Remedy under this Section is limited, at our sole election, to replacement of the affected item or refund of the price you paid for it. We are not obligated to provide both.
Manufacturing defects. A verified manufacturing defect in an atomizer, pump, or cap reported within 5 days of delivery will be remedied by replacement of the affected unit.
Approved refunds are issued to the original payment method within 5 to 15 business days of our approval. Original and return shipping charges are non-refundable except where the fault is ours. Your bank's posting time is outside our control.
California customers — statement of policy under Civil Code § 1723. This is our complete refund policy, displayed before purchase as California law requires:
Refund method: Refund to the original payment method, or replacement, at our election.
Time limit: Claims must be made within 5 days of delivery.
Merchandise covered: Only Products that arrive damaged, leaking, or incorrect, or that have a verified manufacturing defect.
Merchandise excluded: All perfume Products, whether opened or unopened, are non-returnable and marked ALL SALES FINAL, as goods that cannot be verified as unused and cannot be resold for health and hygiene reasons.
Conditions: Proof of purchase, photographic documentation, and retention of original packaging are required.
Nothing in this Section limits any right or remedy you may have that cannot lawfully be excluded or limited under applicable law, including your rights under the California Consumers Legal Remedies Act, which cannot be waived.
12. Skin Sensitivity, Allergens, and Safe Use
Patch test first. Perfume contains concentrated aromatic materials, essential oils, and alcohol. Any perfume can cause irritation, allergic contact dermatitis, or photosensitivity in some individuals. Before first use, apply a small amount to an inconspicuous area of skin, such as the inner forearm, and wait 24 hours. Discontinue use immediately if redness, itching, burning, swelling, or any other reaction occurs, and consult a physician.
You assume the risk of personal sensitivity. By purchasing, you acknowledge that individual sensitivities cannot be predicted by us and that it is your responsibility to review the ingredient listing on the Product page and packaging before use. Our ingredient listing discloses what US law requires: Alcohol Denat., Fragrance (Parfum), Aqua (Water). The individual components of the Fragrance (Parfum) ingredient are proprietary and are not separately disclosed, so we cannot confirm whether a Product contains any particular substance to which you may be sensitive. If you have known fragrance allergies, sensitive skin, or a dermatological condition, consult a physician before use.
Directions. For external use on intact skin only. Do not ingest. Keep out of reach of children and pets. Avoid contact with eyes and mucous membranes; if contact occurs, rinse thoroughly with water. Do not apply to broken, irritated, or sunburned skin. If you are pregnant or nursing, consult a physician before use.
Reporting. Report any adverse reaction to us at support@relivperfumes.com so that we can record it as required by the Modernization of Cosmetics Regulation Act of 2022 (MoCRA). Reporting a reaction does not entitle you to a refund under Section 11, and we may ask you for details needed for our safety records.
To the fullest extent permitted by law, we disclaim all liability for allergic reactions, irritation, sensitization, staining, or other adverse effects arising from use of a Product, where the Product was accurately described and its ingredients disclosed as required by applicable law.
13. No Medical or Therapeutic Claims
Our Products are cosmetics, not drugs. They are intended solely to impart scent. Nothing on the Site, in our marketing, or in any description by us is intended to diagnose, treat, cure, mitigate, or prevent any disease or to affect the structure or function of the body.
Descriptive language about mood, atmosphere, or impression is aesthetic and subjective and is not a therapeutic claim. Statements by third parties, including customer reviews, influencers, and retailers, are not endorsed or adopted by us.
14. Flammability, Storage, and Handling
Alcohol-based perfume is a flammable liquid. Keep Products away from open flame, sparks, and heat sources. Do not spray near flame or while smoking. Store upright in a cool, dry place away from direct sunlight and extreme temperature.
Federal and carrier regulations restrict the transport of alcohol-based perfume by air. Do not ship Products by air or place them in checked baggage except in accordance with applicable regulations, and do not resell or forward Products in a manner that violates hazardous materials transport rules.
Shelf life varies by composition. Improper storage, including exposure to heat or sunlight, can alter scent, color, and performance. Degradation resulting from your storage or handling is not a defect and is not covered by Section 11.
15. Intellectual Property
The Site and all of its contents — including the Reliv Perfumes name and logo, product names, bottle and packaging design, trade dress, photography, copy, olfactory descriptions, and the compositions of our perfumes — are owned by us or our licensors and are protected by trademark, copyright, trade dress, and trade secret law.
We grant you a limited, revocable, non-exclusive, non-transferable license to access the Site and view its content for your personal, non-commercial use. You may not copy, reproduce, scrape, republish, frame, or create derivative works from any part of the Site without our prior written consent.
You may not reverse-engineer, chemically analyze, deconstruct, or attempt to replicate the composition of any Product, nor use any Product to create a duplicate, "inspired-by," "type," "dupe," or comparable fragrance, nor use our marks in connection with any such product.
16. Authorized Sale Only; No Resale
Products are sold for personal use only.
You may not purchase Products for resale, redistribution, export, decanting for sale, or commercial exploitation of any kind without our prior written authorization. We may refuse or cancel orders in quantities or patterns that suggest resale, and may limit purchases per person, household, or payment method.
Any person reselling our Products without written authorization is not an authorized retailer. We do not warrant, support, or accept liability for any Product purchased from an unauthorized source, and Section 11 does not apply to such Products, because we cannot verify their authenticity, handling, or storage.
You may not refill, dilute, decant, relabel, repackage, or alter a Product and offer it under our name or marks, or in any way that suggests it is supplied or endorsed by us.
17. Reviews, Photos, and Other Submissions
If you submit a review, photograph, video, comment, or other content to us or to our social channels ("Submission"), you grant us a worldwide, perpetual, irrevocable, royalty-free, sublicensable, transferable license to use, reproduce, adapt, publish, and display it in any medium for marketing and other business purposes, without compensation, attribution, or notice to you.
You represent that you own or control all rights in the Submission, that it is accurate and reflects your honest experience, and that it does not infringe any third party's rights or violate any law.
We may edit, refuse to post, or remove any Submission at our discretion. We do not endorse and are not responsible for the content of Submissions, and a Submission is not a warranty or representation by us.
18. Prohibited Conduct
You agree not to:
Use the Site for any unlawful purpose or in violation of these Terms
Provide false, misleading, or stolen payment, identity, or address information
Place orders using bots, scripts, automated purchasing tools, or multiple accounts to evade purchase limits
Abuse promotional codes, referral programs, loyalty credits, or damage claims
Attempt to gain unauthorized access to the Site, other accounts, or our systems
Introduce malware or interfere with the operation or security of the Site
Scrape, harvest, or data-mine Site content, pricing, or customer information
Harass, threaten, or abuse our staff, or post defamatory or unlawful content about us
Infringe our intellectual property or that of any third party
We may investigate suspected violations, refuse service, cancel orders, terminate accounts, and pursue any legal remedy available to us.
19. Disclaimer of Warranties
THE SITE AND ALL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED.
TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT ANY PRODUCT WILL MEET YOUR EXPECTATIONS, SUIT YOUR SKIN CHEMISTRY, PERFORM OR LAST FOR ANY PARTICULAR DURATION, OR BE FREE OF ALLERGENS OR IRRITANTS FOR EVERY INDIVIDUAL.
WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT ANY CONTENT IS ACCURATE OR CURRENT.
No advice or information, whether oral or written, obtained from us or through the Site creates any warranty not expressly stated in these Terms. Some jurisdictions do not allow the exclusion of certain implied warranties, so parts of this Section may not apply to you.
20. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER RELIV PERFUMES, LLC NOR ITS OWNERS, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS SHALL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATING TO THESE TERMS, THE SITE, OR ANY PRODUCT, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, WARRANTY, OR ANY OTHER THEORY, AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS, THE SITE, OR ANY PRODUCT SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU ACTUALLY PAID TO US FOR THE PRODUCT GIVING RISE TO THE CLAIM IN THE TWELVE MONTHS PRECEDING THE EVENT, OR (B) FIFTY US DOLLARS ($50.00).
These limitations are a fundamental basis of the bargain between us and apply even if a limited remedy fails of its essential purpose. Nothing in this Section excludes liability for fraud, willful misconduct, gross negligence, or personal injury caused by our negligence, or any liability that cannot lawfully be limited. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so parts of this Section may not apply to you.
21. Indemnification
You agree to defend, indemnify, and hold harmless Reliv Perfumes, LLC and its owners, officers, employees, agents, suppliers, and licensors from and against any claim, demand, action, damage, loss, liability, cost, or expense, including reasonable attorneys' fees, arising out of or relating to:
Your breach of these Terms or of any law;
Your misuse of any Product, including use contrary to the directions and warnings in Sections 12 and 14, or use by a person other than you;
Your unauthorized resale, decanting, repackaging, or alteration of any Product;
Any Submission you provide; or
Your infringement of any third party's rights.
We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, at your expense, and you agree to cooperate with our defense.
22. Dispute Resolution, Arbitration, and Class Action Waiver
Informal resolution first. Before starting arbitration, you agree to contact us at legal@relivperfumes.com with a written description of the dispute and the relief you seek, and to allow us 30 days to resolve it. This step is a condition precedent to arbitration.
Binding arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or any Product, that is not resolved informally, shall be resolved exclusively by final and binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court. The Federal Arbitration Act governs the interpretation and enforcement of this Section. The arbitrator has exclusive authority to resolve all issues of arbitrability, except that a court decides disputes about the scope and enforceability of the class action waiver below.
CLASS ACTION WAIVER. YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS OR PRESIDE OVER ANY FORM OF CLASS PROCEEDING. If this waiver is found unenforceable as to a particular claim, that claim shall proceed in court and all other claims remain in arbitration.
Public injunctive relief preserved. Notwithstanding anything to the contrary in this Section, nothing in these Terms waives, limits, or precludes your right to seek public injunctive relief in any forum. If a claim for public injunctive relief is asserted, that claim alone shall be severed from arbitration and stayed pending the outcome of any arbitrable claims, and shall be heard in a court of competent jurisdiction. This paragraph is not severable from the arbitration agreement; if it is held unenforceable, the entire arbitration agreement in this Section 22 shall be void, and disputes shall proceed in court under Section 23.
Exceptions. Either party may bring an individual claim in small claims court, and either party may seek injunctive relief in court to protect intellectual property rights.
Your right to opt out. You may opt out of this arbitration agreement by sending written notice to legal@relivperfumes.com or to Reliv Perfumes, LLC, 490 Post St, Ste 500 #1040, San Francisco, CA 94102, within 30 days of your first purchase. The notice must state your name, address, email, order number, and a clear statement that you wish to opt out of arbitration. Opting out does not affect any other provision of these Terms, and will not affect your account or orders in any way.
Time limit. Any claim must be brought within one year after the claim arises, or it is permanently barred, to the extent permitted by law.
No waiver of non-waivable rights. Nothing in this Section or these Terms waives any right that cannot lawfully be waived, including rights under the California Consumers Legal Remedies Act.
23. Governing Law and Venue
These Terms and any dispute arising from them are governed by the laws of the State of California, without regard to its conflict of laws principles, and excluding the UN Convention on Contracts for the International Sale of Goods.
For any matter not subject to arbitration, you consent to the exclusive jurisdiction and venue of the state and federal courts located in Santa Clara County, California, and waive any objection to that venue.
24. Force Majeure
We are not liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including acts of God, natural disaster, fire, flood, epidemic or pandemic, war, terrorism, civil unrest, labor dispute, carrier failure, supply chain disruption, ingredient shortage, utility or internet outage, cyberattack, or governmental action.
25. General Provisions
Severability. If any provision of these Terms is held invalid or unenforceable, that provision shall be modified to the minimum extent necessary or severed, and the remaining provisions remain in full force, except as expressly stated otherwise in Section 22.
No waiver. Our failure to enforce any provision is not a waiver of our right to enforce it later.
Assignment. You may not assign these Terms without our written consent. We may assign them freely, including in connection with a merger, acquisition, or sale of assets.
Entire agreement. These Terms, together with the Privacy Policy and Returns Policy, constitute the entire agreement between you and us regarding the Site and your purchases, and supersede all prior communications, representations, and understandings, whether oral or written.
Survival. Sections 10, 11, 12, 15, 16, 17, 19, 20, 21, 22, 23, and 25 survive termination of these Terms.
Headings. Section headings are for convenience only and do not affect interpretation.
Electronic communications. You consent to receive communications from us electronically, and agree that electronic notices, agreements, and records satisfy any legal requirement that such communications be in writing.
26. Contact
Reliv Perfumes, LLC d/b/a Reliv Perfumes
490 Post St, Ste 500 #1040, San Francisco, CA 94102
General and order support: support@relivperfumes.com
Legal notices and disputes: legal@relivperfumes.com
Last updated October 20, 2026.